I never cease to be amazed by the number of companies with a relaxed attitude towards change requests in their projects. My background is in IT and the words I used to dread most from the customer were, “Wouldn’t it be nice if…” and inevitably the customer’s perception of what the proposed change would entail was light years from reality.

If change is not controlled in your projects there are two universal truths that apply; your project will never finish as you will be too busy acceding to every customer change request and the effort involved will burn any potential for profit from the project.